Who we are?
Yalla Fel Sekka (YFS) is a technology company specializing in providing Intra-city urban logistics & delivery services. We are disrupting the delivery industry with an objective to improve efficiency and help reduce overall delivery time, this can only be achieved with three YFS pillars People, Technology & Speed.
Not in a week, not tomorrow but Now! We are bringing a disruptive model into action. Providing our partners with solutions that would help them deliver value to their customers and make us the No. 1 market leader in instant delivery.
Purpose of the Role:
Fleet Specialists ensure the smooth and efficient daily on-ground operations of the company`s fleet of captains. The Fleet Specialist`s responsibilities include overseeing, supporting, motivating, and solving captain problems. Being in close contact with your On-ground Supervisors, fleet of captains, and optimizing processes and procedures to achieve maximum efficiency, utilization, and ensuring deliverables are met while maintaining customer satisfaction.
Main Responsibilities:
- Acquire captains to meet business needs
- Update and create onboarding material tailored to captains’ specific training.
- Onboard and ensure that all captains are professionally trained and prepared prior to operating.
- Interacting with clients on ground and answering questions related to daily supply of captains, immediate actions to resolve daily operational-related issues, and reporting any client issues to the account manager.
- Accuracy in reports and updates to the fleet database
- Managing fleet supervisor’s performance and compliance
- Manage and implement new processes and procedures that ensure maximum efficiency standards are met regarding captain utilization and productivity.
- Add, Review and check the earnings of the couriers.
- Tracking and reporting on daily operational performance.
- Participating in developing action plans.
- Manage scheduling, attendance, and general administration of Info-Sessions while supporting daily operations through operational supervision and analysis of KPIs.
Qualifications & Required Skills
- 1 : 3+ years of prior experience in courier operations, logistics, or any related fields.
- Must be PC proficient and able to thrive in a fast -pace setting.
- Strong verbal and written communication skills.
- Strong interpersonal, supervisory, and customer service skills are required.
- Ability to multi-task, work under pressure and meet deadlines required.