Purpose of the Role:
Under general supervision the employee is responsible in offering support and technical assistance to internal customers who are using company software, hardware, or other computer systems. Also, Support in completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.
Main Responsibilities:
- Administrate infrastructure, firewalls, Switches & databases.
- Assist with managing internal office network and desktops.
- Troubleshooting to determine root cause and documenting solutions
- Responding in a timely manner to service issues and requests
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Monitoring and maintaining computer systems and networks
- Install, modify, and repair computer hardware and software.
- Create summaries of threats and recommend proactive solutions including documenting and escalating risks to management.
Qualifications & Required Skills
- Bachelor’s degree in Computer Science, Information Technology or similar field.
- 0-2 years working as a Help Desk Specialist.
- Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors.
- Knowledge of computer software systems, including databases, office applications, cloud and operating systems.
- Excellent analytical and diagnostic skills.
- Advanced knowledge of help desk software and remote-access systems.
- High-level communication skills.
- Ability to troubleshoot complex hardware and software issues.