Who we're?
Yalla Fel Sekka (YFS) is a technology company specialized in providing Intra-city urban logistics & courier services. We are disrupting the delivery industry with an objective to improve efficiency and help reduce overall delivery time, this can only be achieved with three YFS pillars People, Technology & Speed.
Fleet Specialist Intern job description:
- Courier Quality Enhancement: Implement initiatives to improve courier service quality, ensuring timely and efficient deliveries while maintaining service excellence.
- On-Ground Checks: Conduct daily checks on operational activities, ensuring compliance with set standards and protocols.
- Earnings Review: Add, review, and check the earnings of the couriers, ensuring accuracy and fairness.
- Client Interaction: Meet and visit clients to address their specific needs and ensure satisfaction.
- Training and Development: Conduct training sessions for couriers to enhance their performance and ensure they meet operational demands and quality standards.
- Performance Optimization: Develop strategies to enhance courier performance metrics, including delivery speed, accuracy, and customer satisfaction.
- Uniform Compliance: Ensure uniform adherence among couriers, maintaining a professional and standardized appearance consistent with the company's brand image.
- Attendance and Fulfillment Rate Improvement: Enhance courier attendance and fulfilment rates through efficient scheduling and performance tracking.
- Operational Efficiency: Streamline fleet operations for maximum efficiency, minimizing idle time, optimizing routes, and enhancing overall productivity.
- Performance Oversight: Oversee the overall performance of on-ground operations, ensuring alignment with company standards and goals.
- Data Analysis and Reporting: Analyze fleet and courier data to derive insights, prepare comprehensive reports, and identify areas for improvement and strategic decision-making.
Qualifications:
- Education: Currently pursuing or recently completed a degree in Business Administration, Logistics, Supply Chain Management, or a related field.
- Knowledge: Understanding of logistics and delivery operations, route optimization, and fleet management principles.
- Analytical Skills: analytical skills to generate and analyze performance reports, identify trends, and develop action plans.
- Communication Skills: Excellent verbal and written communication skills to interact effectively with couriers, clients, and internal stakeholders.
- Organizational Skills: organizational skills to manage multiple tasks and priorities efficiently.
- Problem-Solving: Ability to identify and resolve issues promptly, ensuring minimal disruption to operations.
- Team Player: Ability to work collaboratively with different teams and departments to achieve common goals.
- Attention to Detail: Keen attention to detail to ensure accuracy in order assignment, report generation, and monitoring activities.
- Adaptability: Ability to adapt to a fast-paced environment and manage time effectively.
- Client Focus: A strong focus on client satisfaction and quality service delivery.